Archive for ‘facial recognition technology’

15/09/2019

Case of the telltale hotpot: Chinese police literally sniff out fugitive in Jiangsu

  • Facial recognition technology helped officers narrow down search to building in Nantong, but they were unable to tell which room suspect was in
  • Police went door-to-door hunting for the smell of hotpot after fugitive was spotted buying ingredients at market
Eating hotpot can be a hot and sweaty business. Photo: Shutterstock
Eating hotpot can be a hot and sweaty business. Photo: Shutterstock

China’s facial recognition technology is now so advanced that it can positively identify 98.1 per cent of human faces and within 0.8 seconds, according to China Daily.

But the latest case of unconventional detective work comes from the eastern province of Jiangsu, where local police used their faces, not their target’s, to locate their man – specifically their noses. Call it olfactory recognition.

Jiangsu police had been looking for a man named Guo Bing, who was suspected of gang crimes, fraud and extortion and had been on the run in the city of Nantong since police there cracked down on gang-related activity in late May, local media reported on Tuesday.

Police used facial recognition to figure out which Nantong building Guo was living in, but they did not know which flat.

So they put in 24-hour camera surveillance and spotted Guo going to a local market on Saturday afternoon and buying ingredients for hotpot.

“We saw him buying vegetables and hotpot soup base at a market one afternoon,” Ge said, “so we guessed he was going to have hotpot that day.”

Police narrowed down the search to the seventh floor of the building, then started sniffing at each door. When they registered the unmistakable aroma of hotpot, they knew they had their man.

Television footage of the bust showed police descending on the surprised and shirtless man – eating hotpot is a messy and sweaty business – and being hauled away.

Source: SCMP

31/08/2019

State-owned China Eastern Airlines uses AI to improve customer experience

  • The airline’s data labs unit is using AI to improve customer service and better handle a flood of complaints
China Eastern Airlines planes are seen on the tarmac at Hongqiao International Airport in Shanghai. Photo: Reuters
China Eastern Airlines planes are seen on the tarmac at Hongqiao International Airport in Shanghai. Photo: Reuters

In a business that receives around one million complaints a year, the ability to handle large amounts of information is critical.

That is why state-owned China Eastern Airlines is now using artificial intelligence (AI) to improve the customer experience, using the technology’s ability to handle huge amounts of data to tailor its services for individual consumers.

The airline’s data labs unit is even trying to solve problems before they happen by, for example, developing a pilot service that will allow customers to give better instructions and feedback on their in-flight meals.

“Using an analogy, if a good chef happens to leave a restaurant, then he or she takes an abundance of knowledge with them,” said Wang Xuewu, the founder and head of China Eastern Airlines’ data lab, in an interview at the AI summit in Hong Kong this month.

“Through AI, we can better ensure that the tastes and preferences of our customers are kept safe, analysed and applied in the future.”

Beijing thunderstorms return China Eastern’s flight MU5331 twice to Shanghai, taking 17 hours to get back to its origin
The idea for a pilot AI food service at China Eastern comes amid the country’s drive to develop AI technology, dubbed the fourth industrial revolution. In an ambitious three-step blueprint, China wants to catch up with the US in AI technology and applications by 2020, see major breakthroughs by 2025, and become a global leader in the field by 2030.

More broadly, the airline’s data lab now automatically classifies thousands of complaints and offers recommended solutions, to help front line customer relations staff. This shortens the customer response time and helps improve the overall quality of service, said Wang.

A Civil Aviation Administration of China (CAAC) report showed that China Eastern Airlines had 41.6 complaints per million passengers in May. This comes as the airline’s frequent flier members reached 39.6 million in 2019, an increase of 18.8 per cent from the year before, according to the company’s March annual report.

Beijing’s new Zaha Hadid-designed airport to showcase latest facial recognition technology
China’s Quora-like website Zhihu has several questions posted by angry fliers about what is the most effective way to get a satisfactory response from an airline to a complaint.

AI-related technologies have already been deployed at China’s airports. Beijing Capital International Airport launched a facial recognition system for security checks in April 2018 and now around 70 mainland China airports use the system, according to Xinhua reports.

Source: SCMP

26/08/2019

Chinese murder suspect ‘caught by AI software that spotted dead person’s face’

  • Police say man from Fujian province was detained while trying to burn body on remote farm after strangling girlfriend
  • Online lender contacted officers after its verification software spotted that the victim’s eyes weren’t moving
Police were tipped off by an online lending company after its software could find no signs of movement in the victim’s eyes. Photo: Simon Song
Police were tipped off by an online lending company after its software could find no signs of movement in the victim’s eyes. Photo: Simon Song

A man accused of murdering his girlfriend in southeast China was caught after facial recognition software suggested he had tried to scan a dead person’s face to apply for a loan.

Officers in Fujian province said the 29-year-old named Zhang was caught while trying to burn the body on a remote farm, but they had been tipped off by an online lending company after its software could find no signs of movement in the victim’s eyes, Xiamen Evening News reported on Sunday.

Zhang is suspected of strangling his girlfriend with a rope in Xiamen on April 11 after they argued about money and she threatened to leave him. He then allegedly went on the run with the body hidden in the boot of a rented car.

Zhang is also accused of pretending to be the unnamed victim and contacting her employers via her WeChat account to ask for time off work.

Ugandan police spend US$126 million on surveillance system from Huawei
When he arrived in his hometown of Sanming the next day, police said he tried to apply for a loan using an app called Money Station, which uses artificial intelligence to verify the applicants’ identity and asks them to wink to help the process along.

But the facial recognition technology found no signs of eye movement.

Staff at the lender contacted police after a manual check found bruises on the unnamed woman’s face and a thick red mark around her neck.

Its voice recognition software also detected that it was a man, rather than a woman, applying for the loan.

Zhang, whose formal arrest was approved by prosecutors earlier this month, is accused of using the victim’s phone to take 30,000 yuan (US$4,200) from her bank account, and lying to her parents that she was “going away for a few days to relax”.

Although a trial date has yet to be announced, details of the case have shocked many people.

Some Chinese social media users suggested that the plot would be too gruesome or far-fetched for a horror movie and another wrote: “[I] never thought the facial recognition process could be used in this way.”

Source: SCMP

30/05/2019

Chinese driver gets ticket for scratching his face

Mr Liu scratching his faceImage copyright SINA WEIBO
Image caption A Chinese man’s face scratch landed him a traffic fine and two points on his licence

A man in eastern China received a fine after a traffic camera using artificial intelligence captured him scratching his face, it’s reported.

According to the Jilu Evening Post, the male motorist surnamed Liu was driving on Monday in Jinan, eastern Shandong province, and had raised his hand to scratch his face while passing a traffic camera.

The next thing he knew, he’d received a notification instructing him that he had violated the laws of the road for “driving while holding a phone”. A surveillance picture of his “offence” was attached.

He was told that he would receive two points on his licence and was also ordered to pay a 50 yuan (£5.70; $7.25) fine.

“I often see people online exposed for driving and touching [others’] legs,” he said on the popular Sina Weibo microblog,” “but this morning, for touching my face, I was also snapped ‘breaking the rules’!”

He shared the surveillance picture of himself that he had been sent, and said that he was going to go the authorities to try to sort the situation, after “no one would help him” over the phone.

Mr Liu's traffic offenceImage copyright SINA WEIBO
Image caption Mr Liu shared his surveillance photograph on social media

You might also like:

The Global Times newspaper says that the city’s traffic authority have now cancelled his ticket, and told him that “the traffic surveillance system automatically identifies a driver’s motion and then takes a photo”, which is why his face-scratching had been mistaken for him taking a phone call.

While many online are amused by his case joking that the positioning of his hand signalled he certainly appeared to be on an “invisible” phone, some are also voicing their concerns about the level of surveillance placed on them.

“This is quite embarrassing,” says one, “that monitored people have no privacy.”

“Chinese people’s privacy – is that not an important issue?” another asks.

There are more than 170 million surveillance cameras and the country has plans to install a further 400 million by 2020.

Many are fitted with artificial intelligence including facial recognition technology, and whereas some can read simple faces, others can estimate age, ethnicity and gender.

Source: The BBC

Law of Unintended Consequences

continuously updated blog about China & India

ChiaHou's Book Reviews

continuously updated blog about China & India

What's wrong with the world; and its economy

continuously updated blog about China & India