Archive for ‘refund’

21/01/2020

China virus fears grow as human transmission and fourth death confirmed

BEIJING (Reuters) – With millions of Asians travelling on Tuesday for the Lunar New Year holiday, authorities in China confirmed that a new virus could be spread through human contact, reporting 15 medical staff had been infected and a fourth person had died.

The chilling update on the coronavirus outbreak that began in the central city of Wuhan sent shivers through financial markets, as the World Health Organisation called a meeting for Wednesday to consider declaring an international health emergency.

By the end of Monday the number of confirmed cases in China had climbed to 291, the National Health Commission said. Some 270 were in Hubei province. Wuhan, a city of 11 million people is the provincial capital.

The outbreak was also spreading to other cities, with 15 cases in southern province of Guangdong, five in the capital Beijing and two in Shanghai.

“Information about newly reported infections suggest there may now be sustained human to human transmission,” WHO Regional Director for the Western Pacific Takeshi Kasai said in an email statement.

The scare brought back bad memories of Severe Acute Respiratory Syndrome (SARS), another coronavirus that broke out in China in 2002/2003, resulting in the death of nearly 800 people in global pandemic.

Health authorities around the world have begun to step up screening of travellers arriving from China. Two cases have already been identified in Thailand, one in Japan and one in South Korea, while the Philippines reported on Tuesday its first suspected case.

Wuhan Municipal Health Commission confirmed a fourth fatality on Tuesday, disclosing that an 89-year-old man who had underlying health issues, including heart disease, died on Jan. 19.

Chinese authorities also confirmed for the first time that the virus could spread through human contact and said 15 medical staff had been infected.

The mounting anxiety was transmitted to regional markets. China’s onshore yuan CNY= fell 0.6%, its biggest daily drop since Aug. 26, 2019, while airline and travel stocks fell across the region.

European shares also slipped on mounting concerns about the impact of the outbreak, with luxury goods firms particularly hard-hit on worries about weaker demand from Chinese consumers.

The virus can cause pneumonia, with symptoms including fever and difficulty in breathing. As those symptoms are similar to many other respiratory diseases, extra screening is needed.

AIRPORT SCREENING

The origin of the virus has yet to be identified, but the primary source is most likely animal, according to WHO. Chinese officials have linked the outbreak to a seafood market in Wuhan.

“The outbreak of a SARS-like coronavirus in Wuhan is developing into a major potential economic risk to the Asia-Pacific region now that there is medical evidence of human-to-human transmission,” said Rajiv Biswas, Asia Pacific Chief Economist for IHS Markit, in an email statement.

So far, the WHO has not recommended trade or travel restrictions but such measures could be discussed at Wednesday’s emergency meeting.

China’s National Health Commission will also give an update on the outbreak at a press briefing at 10 a.m. (0200 GMT) on Wednesday.

Foreign ministry spokesman Geng Shuang said China will attend the WHO meeting and share relevant information.

“China is willing to deepen its global cooperation and work with the international community to work together to deal with the epidemic,” Geng told reporters at a regular daily briefing.

Airport authorities in the United States as well as most Asian nations also are screening passengers from Wuhan.

Australia on Tuesday said it would screen passengers on flights from Wuhan, while Singapore announced it would quarantine individuals with pneumonia and a history of travel to Wuhan within 14 days prior to the onset of symptoms.

QUEUES FOR MASKS

Wuhan officials have been using infrared thermometers to screen passengers at airports, railway stations and other passenger terminals since Jan. 14.

Zhong Nanshan, head of the National Health Commission’s team of experts investigating the outbreak, said in footage shown by state television on Monday there was no danger of a repeat of the SARS epidemic so long as precautions were taken.

Images of long lines of people queuing to buy face masks were circulating widely on Chinese social media, where the outbreak was one of the top trending topics.

Some online vendors were limiting sales of masks and hand sanitizers as demand surged.

And Shanghai’s market regulator warned on Tuesday that it will punish speculators who hoard masks and other products used for preventing diseases, according to the Shanghai Observer – a web publication backed by a Communist Party newspaper.

Trip.com, China’s top online travel booking platform, said it would refund customers who cancel bookings in Wuhan this month, or whose travel plans are disrupted by quarantines or other regulatory efforts to prevent the spread of the virus.

Source: Reuters

19/12/2019

Shanghai parents hit refund brick wall after Lego learning centre closures

  • Families appeal to city authorities and toy company for help to recover fees already paid for classes
  • Four outlets shut their doors in aftermath of contract dispute
Families in Shanghai are appealing to authorities for help to recover money paid for lessons at closed Lego Education Learning Centres. Photo: Weibo
Families in Shanghai are appealing to authorities for help to recover money paid for lessons at closed Lego Education Learning Centres. Photo: Weibo

Hundreds of Shanghai parents are appealing to Danish toy company Lego for help after four of its authorised learning centres suddenly closed their doors, leaving families tens of thousands of yuan out of pocket.

Shanghai Jixiao Information Science and Technology, which ran three Lego Education Learning Centres in the city, said in an online statement on Monday that it was left with no choice but to close the centres after Lego Education in China ended its agreement with its Chinese partner, Beijing-based Semia.

The closure of the centres – the Ruihong, Jinqiao and Haiwaitan branches – came just weeks after the Lego centre in Nanxiang shut down.

Semia was authorised by Lego Education to operate learning branches across mainland China and authorisation third parties to do as well, according to Shanghai-based Jfdaily.com.

Rachel Wang, a mother of a six-year-old boy, said that in various online forums about 650 families had reported losing a combined 5.2 million yuan (US$742,000) in prepaid classes at the three stores. Another 130 families whose children were enrolled at the Nanxiang store were seeking 900,000 yuan in refunds, she said.

Wang said the parents had appealed to the Shanghai municipal government to pressure Lego to look at the case.

“We are planning to sue the learning centre, and in the meantime we hope Lego Group can pay attention to this case and help us. Many of the parents chose these centres as we saw on Lego’s website they were listed as among the company’s authorised stores,” she said.

“We are angry and very disappointed with Lego.

“It made a lot of money in China because we trusted it.”

Lego and Tencent will develop games and videos for kids in China

20 Sep 2019

Tao Lina said everything appeared fine when he took his five-year-old daughter to the Haiwaitan centre on Sunday.

“But the next day, we were told that the store had closed. I was so surprised,” Tao said.

“We had never heard of Semia and we were not aware of its existence. We all thought that the learning centres was franchised directly by Lego.”

He said he had paid for 144 classes at the centre and his daughter had attended about 60 of them, each costing 160 yuan. Tao said he hoped his daughter could continue attending the classes – which use Lego products to teach children about subjects such as robotics – but had not been able to contact the centre’s managers.

Shanghai Jixiao said the termination of the Semia-Lego Education agreement had scared off parents, cutting cash flow and forcing it to close the centres.

In its online statement, the company said its troubles started in September, when it received a lawyer’s letter from both Semia and Lego Education.

“It required us to promise not to use the [Lego Education] logo after December 31, 2019 and to stop teaching Lego courses after August of next year,” Shanghai Jixiao said.

On October 11, Lego Education said on WeChat that it had terminated its cooperation with Semia. Most of the 137 Lego learning centres in China would be allowed to use the Lego brand until December 31 and continue teaching Lego courses until July 31 next year.

But after the announcement, many parents sought refunds, causing a cash-flow crisis for the Shanghai company.

Shanghai Jixiao also said that the lawyer’s letter sent in September required all learning centres to sign an agreement absolving Semia of all responsibility.

If it signed the agreement, it would have three months to change the brand and products, which Shanghai Jixiao said was impossible. If it did not sign it, it would have to stop using the Lego brand at once.

Shutting the centres down was the only option after their various efforts, including joint appeals with other mainland learning stores to Lego, visiting Lego headquarters in Denmark and calling Lego’s executives, were unsuccessful, the Shanghai company said.

Chinese teens put to the information age test in global Pisa education study
5 Dec 2019

It offered two mobile phone numbers for parents to contact them but the phones were powered off on Wednesday and Thursday.

Lego did not respond to a request for comment from the South China Morning Post.

But on Wednesday, Lego said it ended the contract with Semia to improve the company’s learning centres, adding that it had no business relations with the closed stores, Thepaper.cn reported.

A manager at Semia’s franchising department identified only as Wei was quoted by Jfdaily.com as saying that the authorisation contract for the three stores owned by Shanghai Jixiao actually ended between October 2018 and February this year.

“They were waiting for us to renew the authorisation contract with Lego, but we failed to reach an agreement with Lego. So these learning centres lost their authorisation,” she was quoted as saying.

Wei said all the authorised stores operated independently.

“Legally speaking, their problems should be solved by themselves,” she said, adding that she could not contact Shanghai Jixiao’s owner either.

There are 19 Lego Education branches across Shanghai, according to Lego Education’s WeChat account.

Market regulation authorities in Pudong and Huangpu districts had started to look at the case, Jfdaily.com reported.

Source: SCMP

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