30/05/2019
- Were buyer’s details leaked online?
- Police and e-commerce giant JD.com launch joint investigation
A woman in China was subjected to nuisance and calls texts after leaving a negative review about some fruit which she bought online. Photo: Shutterstock
A woman in southwest China was inundated with nuisance calls and texts after leaving a bad review with an online fruit seller.
Chinese e-commerce platform JD.com has launched a joint investigation with the police to determine whether the woman’s personal details were leaked online, according to online news portal The Paper on Thursday.
The woman, surnamed Pang, from Kunming in Yunnan province, said she started receiving the harassing phone calls and texts soon after writing a negative review for two boxes of pomelos – an Asian citrus – she ordered from a JD.com vendor last week.
Pang wrote the negative review when the number of pomelos delivered to her on Monday was fewer than the description in the online listing. After checking with her that the fruit was not damaged, the seller wrote: “Then you can’t leave a negative comment.
Why are you not responding? What the?”
Twelve minutes after she reported this interaction to JD.com customer services, the nuisance calls began. Pang told The Paper she suspected her personal information had been leaked.
JD.com said on Tuesday that the customer had been fully refunded for the price of the item, and that the mismatch between the description and the delivery was due to an omission by the seller. The e-commerce platform said it would deal with the merchant in accordance with its guidelines.
Pang said the vendor had contacted her on Wednesday to apologise for the poor customer service but had denied any involvement with the nuisance calls and texts. The seller also denied sharing her personal information with third parties.
Pang said she would seek legal advice to protect her consumer rights.
Source: SCMP
Posted in Asian citrus, China alert, e-commerce platforms, JD.com, Kunming, leads, nuisance calls, online news portal, pomelo, Rotten review, texts, The Paper, Uncategorized, Yunnan Province |
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