Posts tagged ‘IT service management’

03/09/2015

The Successful Indian Tech Companies You’ve Probably Never Heard Of – India Real Time – WSJ

The lofty valuations of India’s consumer-focused startups like Flipkart and Snapdeal have gotten a lot of limelight lately, but the country’s up and coming software product technology firms are also growing rapidly, says iSpirit Foundation, a Bangalore-based technology lobby group.

An index capturing the 30 most-valuable Indian software product-makers has risen by 28% in eight months since Oct. 30, a report released by iSpirit, which puts together the index, said Thursday. These companies, as estimated by iSpirit, were worth a total of $10 billion at the end of June. “There has been an acceleration since 2010 in the pace of creation of B2B (business-to-business) companies,” the report said.

More In Technology The Successful Indian Tech Companies You’ve Probably Never Heard Of Are You Addicted to the Internet? Take the Test Internet Addiction: How to Help Protect Your Children 5 Things to Know about Foxconn’s Ambitions in India Uber to Invest $1 Billion in India Indian techies and venture capitalists often rue that though Indians occupy top positions in global tech companies like Microsoft Corp.MSFT +3.55% and Oracle ORCL +2.05% Corp, the country hasn’t produced a major software firm up to the caliber of these multinationals.

In December, a Silicon Valley-based entrepreneurship trade body, the Indus Entrepreneurs, launched a program to help grow a select number of Indian product companies to become worth a billion dollars or more each. To help garner attention for software-product makers, iSpirit created its index last year. For this, it considered more than 300 Indian companies that make and sell software or provide applications that support other businesses. The index doesn’t include technology outsourcing firms like Infosys Ltd.500209.BY +3.56% and Tata Consultancy Services Ltd.532540.BY -0.08%, or consumer-oriented technology companies, like Flipkart and ANI Technologies Pvt Ltd.-owned Ola, a taxi-hailing application, which use technology to sell products to individuals. Companies included are firms like Bangalore-based InMobi Technology Services Pvt. Ltd., which competes with Google Inc.GOOGL +2.69% and Facebook Inc.FB +2.96% globally to provide a mobile advertising platform, and Delhi-based Wingify Software Pvt. Ltd, which analyses web-user data to enable companies to create more effective webpages.

Other companies are Capillary Technologies, which creates software that helps retailers manage customer data and counts shoemaker Nike NKE +1.91% and Pizza Hut among its customers, and Druva Software Pvt. Ltd., which provides data backup and other services to companies like Dell Inc. The index also has a few companies which have been around for more than two decades, such as Delhi-based Newgen Software Technologies Ltd, and accounting software-maker Tally Solutions Pvt. Ltd.

These software companies have also caught the eye of international investors in recent years. “There’s a consistent amount of capital going in…I wouldn’t say it’s a flood,” said Dev Khare, managing director of Lightspeed India Partners Advisors LLP, a venture-capital firm. Mr. Khare volunteers with iSpirit and helped put together the report on technology firms. In rupee terms, the 30 most-valuable companies as estimated by iSpirit were worth 655 billion rupees ($10 billion) at the end of June, versus 375 billion rupees at the end of October. The composition of the index has changed, to include some companies whose valuations have grown rapidly since the fall. To be sure, these valuations pale in comparison to that of Indian consumer companies. Flipkart alone was valued at $15 billion in May following a round of capital raising, up from $10 billion in December. Mr. Khare said that though consumer-focused tech companies have gotten a larger share of investor capital in recent years, historically, both consumer and software-product companies have provided good returns to investors. Many of the new Indian software companies are creating products for the tech consumer companies, such as software to manage customers who buy online, or software to manage logistics. Two-thirds of the 30 companies in the iSpirit index are based in India, while others are domiciled in Singapore and Silicon Valley. Most of the companies sell their products to clients globally. “As the conditions become more favorable, more capital will flow into these companies as well,” said Mr. Khare.

Source: The Successful Indian Tech Companies You’ve Probably Never Heard Of – India Real Time – WSJ

13/07/2015

The Seven Signs of India’s Outsourcing Apocalypse – The Numbers – WSJ

After years of success, the outsourcing industry is under stress as the market shrinks and spending falls. Indian companies say their business models, built on cheap labor, are under threat from a shift to cloud computing, where clients ditch server rooms and bespoke software. Here’s how the outsourcing industry has shrunk in the past several years.

$120.4 billion

The value of outsourcing deals worldwide in 2014, down from $206.8 billion in 2010.

1,144

The number of outsourcing deals signed globally in 2014. The deals are down 61% from 1,805 deals in 2010, KPMG data shows.

$552 million

The average value of the world’s 100 largest outsourcing deals in 2012. Since then, the average size has fallen and was at $452 million in 2014, according to International Data Corp.

9

The number of outsourcing deals made in 2014 worth $1 billion or more, the lowest in more than a decade. Big outsourcing deals are rarer, and are being won by fewer companies – five of those deals were made by International Business Machines Corp., according to International Data Corp.

20%-30%

The amount Indian outsourcing contract values fall when they are renewed, according to Emkay Research. As the work gets scarcer, clients bargain harder on prices.

$21,307

The average annual salary of a software developer in India, according to job search website Naukrihub.com. That’s in contrast to the $93,350 average annual salary of a developer in the U.S., according to the Bureau of Labor Statistics. Outsourcing companies say that clients are demanding quicker results and fewer, more experienced staff, forcing Indian outsourcers to hire more in the U.S. and Europe. As a result, Nasscom estimates that only 200,000-220,000 outsourcing jobs will be added in India in 2015 compared with 273,000 new jobs in 2011.

More than 50%

Amount revenue growth at India’s outsourcing giants has fallen since 2008. Tata Consultancy Services said sales grew 15% for the financial year that ended in March, compared with the financial year ending March 2008 when sales grew 37%. Infosys said revenue rose 6% last financial year, down from 19% growth in 2008.

via The Seven Signs of India’s Outsourcing Apocalypse – The Numbers – WSJ.

20/02/2015

Indian IT firms eye robotics, driverless cars for next round of growth | Reuters

After decades of low-margin work like server maintenance, India’s information technology services firms are moving upscale in search of lucrative contracts for driverless cars and other advanced projects as online innovation changes clients’ needs.

Employees walk along a corridor in the Infosys campus in the southern Indian city of Bangalore September 23, 2014. REUTERS/Abhishek Chinnappa/Files

Companies from Tata Consultancy Services Ltd (TCS.NS) to Wipro Ltd (WIPR.NS) are all joining Infosys Ltd (INFY.NS) in investing in new, high-end technology, industry watchers say. Earlier this week Infosys bought U.S. automation specialist Panaya Inc for $200 million.

Triggering change is a wave of invention allowing machines to talk to each other online, dubbed ‘the Internet of things‘. Customers are ramping up: from about 5 percent now, strategy advisor Offshore Insights estimates automation and artificial intelligence work will grow to 25 to 30 percent of an IT outsourcing market seen by the national industry association as worth $300 billion by 2020.

“We’re in the midst of a new wave of software, and IT services companies really don’t have a choice,” said R. Ray Wang, principal analyst and founder of Silicon Valley-based Constellation Research.

via Indian IT firms eye robotics, driverless cars for next round of growth | Reuters.

15/05/2013

* After ATM heist, India’s IT sector again in unwelcome spotlight

Reuters: “A breach of security at two payment card processing companies in India that led to heists at cash machines around the world has reopened questions on the risks of outsourcing sensitive financial services to the Asian nation.

The EnStage Inc. office is seen in the southern Indian city of Bangalore in this May 12, 2013 file photo. REUTERS/Stringer/Files

Global banks that ship work to be processed in India, either in-house or to big IT services vendors, were already under pressure to step up oversight of back-office functions after a series of scandals last year.

Last week, U.S. prosecutors said a global criminal gang stole $45 million from two Middle Eastern banks by breaking into the two card processing companies based in India and raising the balances and withdrawal limits.

“India is exposed in two ways: The threat that the same theft could happen in India and the fact that the outsourcing industry will also get affected,” said Arpinder Singh, partner and national director for fraud investigation and dispute services at consultancy Ernst & Young.

The episode is reopening debate on banks sending work requiring a high degree of confidentiality to offshore locations.

“It is the weakest link,” said Shane Shook, an expert with U.S. cyber-security firm Cylance Inc who has helped financial firms conduct investigations into some major cyber crimes.

“I think the lesson is they need to pull back on what they’ve outsourced. When you’re giving a third party, the outsourced entity, the ability to access credit limits or cash limits of the consumers you’re managing the finances for, you’re giving up control that is your fundamental responsibility.”

India’s $108 billion IT services industry is the world’s favored destination for outsourcing. Over 40 percent of exports by the industry are support services for the global financial sector, ranging from investment bank back-office functions to research, risk-management and processing of insurance claims.”

via After ATM heist, India’s IT sector again in unwelcome spotlight | Reuters.

04/02/2013

* The party has to stop, technology tycoon tells India’s mega rich

The Times: “One of India’s top technology bosses has attacked the growing tendency towards conspicuous consumption among his country’s business elite, saying that some of the excesses were repugnant in a nation of such poverty.

Indian Dulhan Wedding Services Wallpaper Free Wallpapers Design 1024x768 Pixel

Azim Premji, the billionaire philanthropist and chairman of Wipro, the IT services group, said that practices such as flying in American bands for weddings at $1 million a time were damaging in India, where official statistics last year suggested that 360 million people were living in the depths of poverty.

His words come as Delhi considers imposing higher taxes on the super-rich as it tries to close a yawning budget gap.

The country’s ultra-wealthy should be devoting more of their earnings to philanthropy, Mr Premji said. He declined to be drawn on whether he thought the elite should be subject to higher taxes, emphasising instead the importance of giving away wealth voluntarily. The 67-year-old is one of Asia’s leading philanthropists and in 2001 founded the Azim Premji Foundation, an educational charity to which he has handed billions of dollars.

Mr Premji said: “In India the very rich are demonstrating too much conspicuous wealth in terms of lifestyle. That I think has not been the culture of India in terms of the previous rich, [who] always had very moderate, regulated lifestyles. That is getting a lot of visibility. If you go for parties and you go for weddings and in a country of our poverty some of those make you sick.”

India’s economy has slowed sharply, with growth of 5.5 per cent forecast for this year, down from expansion of over 8 per cent early in the decade. Mr Premji said that his country’s boom had been hyped in the past and that its image had been damaged recently by the economic slowdown and policy indecision.

Mr Premji, ranked as India’s third-wealthiest person by Forbes, warned that unemployment in his country could turn into a “complete disaster” if growth did not accelerate sharply.”

via The party has to stop, technology tycoon tells India’s mega rich | The Times.

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