Logistics Hold India’s E-Commerce Companies Back – Businessweek

Laxminarayan Krishnamurthy figured a Samsung (005930:KS) Galaxy Core 2 smartphone would make a perfect gift for his wife. So he ordered one from New Delhi-based e-retailer Snapdeal.com. When the package arrived, it contained a brick and a bar of soap but no phone. When he contacted the company, Krishnamurthy was told the phone was stolen by unscrupulous middlemen transporting the package. So he took his complaints to Facebook (FB).

Logistics Are Holding India’s E-Commerce Companies Back

“Had ordered a samsung mobile through snapdeal and we got a soap bar!!!” Krishnamurthy wrote. “The worst customer service ever received!!! Beware of snapdeal guys!!”

Anjana Swaminathan, a Snapdeal spokeswoman, didn’t respond to a request for comment.

via Logistics Hold India’s E-Commerce Companies Back – Businessweek.

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