Archive for ‘JD.com’

12/04/2020

E-commerce booms in Tibet’s agricultural, pastoral areas

LHASA, April 11 (Xinhua) — Southwest China’s Tibet Autonomous Region has been making efforts to boost e-commerce in its agricultural and pastoral areas, according to the local poverty alleviation office.

Tibet has set up hundreds of e-commerce service centers in its villages, towns and counties to help form an e-commerce service network and help locals get jobs or start up their own businesses.

Thanks to these efforts, the total revenue of online sales in these areas had reached over 200 million yuan (about 28.4 million U.S. dollars) in 2019.

“We can sell local specialties such as dried yak meat and curd to customers via livestreaming,” said Samten, a herdsman who lives in Zaxoi Village in Lhasa, capital of Tibet.

Samten added that the spike in online sales in Tibet was due to the Internet and logistics coverage in nearly all the villages.

At present, major China’s express giants including SF Express and JD.com have set up branches in Lhasa and other cities, while more couriers have entered counties and villages across the region, benefiting more local farmers and herdsmen.

Source: Xinhua

08/04/2020

Internet giant Tencent pledges to invest in Wuhan as city emerges from coronavirus lockdown

  • Wuhan, where the first cases of the novel coronavirus were detected, is ending a 76-day lockdown
  • A day before the lockdown was fully lifted, Tencent announces a slew of initiatives focused on helping to revive the digital industry in the city
Passengers leaving Wuhan city are pictured at the Hankou Railway Station in Wuhan city, central China's Hubei province, on Wednesday morning, April 08, 2020. Photo: SCMP/Simon Song
Passengers leaving Wuhan city are pictured at the Hankou Railway Station in Wuhan city, central China’s Hubei province, on Wednesday morning, April 08, 2020. Photo: SCMP/Simon Song
A day before China lifted a months-long lockdown of Wuhan city, the initial epicentre of the coronavirus pandemic, Chinese internet giant Tencent Holdings pledged to invest in digital government, online education and artificial intelligence (AI) in the city, among other fields.
“During the epidemic, Tencent has been supporting Hubei and Wuhan’s fight against the virus through funds and technology,” the company best known for its gaming business said in a statement posted on Tuesday on WeChat. “In the future, we will also fully support Wuhan’s post-pandemic reconstruction and continue to support the development of Wuhan’s digital industry.”
China’s major tech companies have played a big role in the fight against the coronavirus, and are now playing their part in the economic recovery of Wuhan and other areas that have suffered under extended travel restrictions and business closures.
Last week, China’s biggest e-commerce services providers Alibaba Group Holding
JD.com

and Pinduoduo each announced their own initiatives to help revive sales of farm goods from Hubei as the province emerges from its months-long lockdown.

Popular mobile payments app Alipay also created a dedicated section for Wuhan merchants to allow users to buy from merchants in the city, and offered loans to small local merchants in need of financial support, according to an Alipay statement. Alipay is operated by Ant Financial, an affiliate of Alibaba, which owns the South China Morning Post.
How tech has helped China in its public health battle with coronavirus
23 Mar 2020

Wuhan, an industrial powerhouse for the steel, semiconductors and automotive sectors, is emerging from an unprecedented lockdown which began on January 23 and prevented people from moving in and out of the city.

Since restrictions began easing gradually in late March, business activity has shown signs of recovery: Tencent’s mobile payment platform WeChat Pay recorded a 162 per cent increase in offline transactions in a 10-day period from March 25, compared to the same period the previous month, according to a separate statement by Tencent on Wednesday.

Searches for “work resumption certificates” – which businesses need to submit to local authorities to prove their staff can safely restart work – also increased 320 per cent on Baidu, China’s biggest search engine, in the past month, Baidu said in a report on Wednesday.

Tencent declined to provide specific details regarding the size of its latest investment in Wuhan or a timeline for its implementation, but said in the statement that it will involve closer cooperation with city authorities in the areas of digital government, education, smart mobility, AI and cybersecurity to help the city with its digital industries.

Among these initiatives, it will push ahead with a plan to build a headquarters focusing on digital industries in Wuhan, specifically digitalisation for the government and smart city initiatives.

It will also establish a base in Wuhan for its online education initiatives, set up an AI lab and cybersecurity academy and build a school focusing on smart mobility in collaboration with Chinese carmaker Dongfeng Motor Corporation, the company said in the statement.

Source: SCMP

07/04/2020

Coronavirus: How China’s army of food delivery drivers helped keep country going during outbreak

  • Buying and paying for meals and supplies online was already second nature for many Chinese before the Covid-19 lockdown
  • The supply and delivery networks that were already in place were able to work with the authorities in cities like Wuhan
China’s established home delivery system played an important role in getting food and other necessities to residents during the Wuhan lockdown. Photo: EPA-EFE
China’s established home delivery system played an important role in getting food and other necessities to residents during the Wuhan lockdown. Photo: EPA-EFE
When Liu Yilin, a retired middle schoolteacher in Wuhan, first heard rumours of a

highly contagious disease

spreading in the central Chinese city he started to stock up on supplies such as rice, oil, noodles and dried pork and fish.

These preparations spared the 66-year-old from some of the early panic when 
the city went into lockdown in late January

and shoppers flooded to the markets and malls to snap up supplies.

But as time went on and with residents banned from leaving their homes, he became increasingly concerned about getting hold of fresh supplies of vegetables, fruit and meat until the nation’s vast network of delivery drivers came to the rescue.
“It was such a relief that several necessity purchasing groups organised by community workers and volunteers suddenly emerged on WeChat [a leading social media app] days after the lockdown,” Liu said. “China’s powerful home delivery service makes life much easier at a time of crisis.”

Hu Xingdou, a Beijing-based independent political economist said: “Home delivery played a very important role amid the coronavirus outbreak. To some extent, it prevented people from starving especially in cases when local governments took extreme measures to isolate people.”

According to Liu, people in Wuhan during the lockdown had to stay within their residential communities, with community workers guarding the exits.

Human contact was limited to the internet. Residents placed orders online with farmers, small merchants or supermarkets to buy daily necessities, and community workers helped distribute the goods from deliverymen.

Every morning, Liu passed a piece of paper with his name, phone number and order number to a community worker who would collect the items from a courier at the gate of the residential area.

Thanks to a high population density in urban areas, affluent labour force and people’s openness to digital life, China has built a well-developed home delivery network.

Extensive funding from technology companies has been invested in hardware infrastructure, software to improve logistics and big data and cloud computing to help predict consumers’ behaviour.

Mark Greeven, professor of innovation and strategy at IMD Business School in Lausanne, Switzerland, said: “Whether it is delivery of products, air parcels or fresh food or even medicine or materials for medical use, China has a very well developed system. Much better developed than I think almost any other places in the world.

“Well before the crisis, China had started to embrace digital technology in daily life whether it is in consumption, business, government and smart cities and use of third party payments. All of these things have been in place for a long time and the crisis tested its agility and capability to deal with peak demand.”

China’s e-commerce giants help revive sales of farm goods from Hubei

3 Apr 2020
According to e-commerce giant JD.com, demands for e-commerce and delivery services spiked during the outbreak of Covid-19, the illness caused by the new coronavirus.
It sold around 220 million items between January 20 and February 28, mainly grains and dairy products with the value of beef orders trebling and chicken deliveries quadrupling compared with a year ago.
Tang Yishen, head of JD Fresh, its fresh foods subsidiary, said: “The surge of online demand for fresh merchandise shows the pandemic helped e-commerce providers further penetrate into the life of customers. It also helped upstream farm producers to know and trust us.”
Meituan Dianping, a leading e-commerce platform, said its grocery retail service Meituan Instashopping reported a 400 per cent growth in sales from a year ago in February from local supermarkets.
The most popular items ordered between January 26 and February 8 were face masks, disinfectant, tangerines, packed fresh-cut fruits and potatoes.
The food delivery service Ele.me said that, between January 21 and February 8, deliveries of frozen food surged more than 600 per cent year on year, followed by a nearly 500 per cent growth in delivery of pet-care products. Fresh food deliveries rose by 181 per cent while drink and snack deliveries climbed by 101 per cent and 82 per cent, respectively. Ele.me is owned by Alibaba, the parent company of the South China Morning Post.
Chinese hotpot restaurant chain adapts as coronavirus fears push communal meals off the menu
E-commerce providers used the opportunity to show goodwill and improve their relationship with customers and partners, analysts say.
Sofya Bakhta, marketing strategy analyst at the Shanghai-based Daxue Consulting, said the food delivery sector had made significant headway in reducing physical contact during the outbreak.
Delivery staff left orders in front of buildings, in lifts or temporary shelters as instructed by the clients as most properties no longer allowed them inside.
Some companies also adopted more hi-tech strategies.
In Beijing, Meituan used self-driving vehicles to deliver meals to contactless pickup stations. It also offered cardboard boxes to be used as shields aimed at preventing the spread of droplets among its clients while they ate in their workplaces. In Shanghai, Ele.me employed delivery drones to serve people under quarantine in the most affected regions.
Some companies even “shared” employees to meet the growing labour demand in the food delivery industry that could not be satisfied with their ordinary workforce, Bakhta said.
More employees from restaurants, general retail and other service businesses were “loaned” to food delivery companies, which faced manpower shortages during the outbreak, according to Sandy Shen, senior research director at global consultancy Gartner.
“These arrangements not only ensured the continuity of the delivery service but also helped businesses to retain employees during the shutdown,” she said.
A delivery man takes a break between orders in Wuhan, central China, during the lockdown. Photo: AFP
A delivery man takes a break between orders in Wuhan, central China, during the lockdown. Photo: AFP
Mo Xinsheng became one such “on-loan” worker after customers stopped coming to the Beijing restaurant where he worked as a kitchen assistant.
“I wanted to earn some money and meanwhile help people who are trapped at home,” said Mo, who was hired as a delivery man.
But before he could start work he had to go through lengthy health checks before he was allowed into residential compounds.
He also had to work long hours battling the wind and cold of a Beijing winter and carrying heavy loads.
“I work about 10 hours every day just to earn several thousand yuan [several hundred US dollars] a month,” he said.
“Sometimes I almost couldn’t breathe while my hands were fully loaded with packages of rice, oil and other things.
“But I know I’m doing an important job, especially at a time of crisis,” Mo said, “It was not until then that I realised people have become so reliant on the home delivery system.”
Woman uses remote control car to buy steamed buns amid coronavirus outbreak in China
The delivery system has been improved by an effective combination of private sector innovation and public sector coordination, said Li Chen, assistant professor at the Centre for China Studies at Chinese University of Hong Kong.
“[In China,] government units and the Communist Party grass roots organisations have maintained fairly strong mobilisation capabilities to cope with emergencies, which has worked well in the crisis,” he said.
However, Liu, the Wuhan resident, said prices had gone up and vegetables were three times more expensive than they had been over Lunar New Year in 2019.
“There were few varieties that we could choose from, apart from potatoes, cabbage and carrots,” he said.
“But I’m not complaining. It’s good we can still get fresh vegetables at a difficult time. Isn’t it? After all, we are just ordinary people,” he said.
Source: SCMP
25/01/2020

China deploys 1,230 doctors and nurses to help fight coronavirus as private firms pledge money, supplies

  • Teams from Shanghai, Guangdong – including experts who helped tackle Sars – arrive in Wuhan to lend their support
  • Tencent, JD.com, Lenovo among raft of private firms offering financial aid to those battling deadly outbreak
Doctors and nurses from across China are being dispatched to help tackle the coronavirus epidemic in Hubei province. Photo: Xinhua
Doctors and nurses from across China are being dispatched to help tackle the coronavirus epidemic in Hubei province. Photo: Xinhua
Chinese authorities and private enterprises are stepping up their support for embattled medical teams in Hubei province as they continue to fight the coronavirus epidemic, while neighbouring governments ramp up their efforts to prevent its further spread.
Hospitals across Wuhan – the city at the centre of the outbreak – have been overwhelmed by the flood of patients and doctors are becoming increasingly frustrated at the lack of support, both in terms of supplies and personnel, they have received.
But national bodies say they are responding to the crisis.
On Saturday, China’s National Health Commission (NHC) said that six medical teams comprising 1,230 staff had been set up and dispatched to help fight the deadly virus in Hubei.
Three medical units from Shanghai, Guangdong and the armed forces had already arrived in the province, it said, though did not make clear if they were in addition to or part of the six teams.

Chen Dechang, a doctor from Ruijin Hospital in Shanghai who is among those sent to Hubei, said it was important there were more medical staff on the scene.

“We can help save more patients in the intensive care unit if we are on the front line,” he said.

Authorities in Shanghai have also sent 81 ECMO (extracorporeal membrane oxygenation) life-support machines to Jinyintan Hospital, which is one of the designated facilities treating patients in Wuhan.

The ECMO technique – which involves removing blood from a person’s body, removing the carbon dioxide and oxygenating red blood cells before pumping them back into the patient – has already been used on one critically ill patient at Wuhan University’s Zhongnan Hospital, according to Shanghai-based news outlet Thepaper.cn.

Though the report did not say how effective the treatment had been.

Medical teams in Wuhan have been under huge pressure since the outbreak began. Photo: Xinhua
Medical teams in Wuhan have been under huge pressure since the outbreak began. Photo: Xinhua
The team from Guangdong comprised 42 doctors and 93 nurses, the NHC said. The deployment came after a group of current and former medical staff from Southern Medical University in Guangzhou – who had helped tackle the Sars (severe acute respiratory syndrome) outbreak in 2002-03 – signed a petition saying they were willing to help in Wuhan.

“We are a team of experienced practitioners who fought Sars,” they said in the petition, a copy of which was posted on the social media accounts of Communist Party mouthpiece People’s Daily.

“We cannot back away from our responsibility to help 17 years later as people are facing the outbreak of a new coronavirus. We are willing to be deployed to the front line to make our contributions.”

A team of 135 doctors from Chongqing arrived in Wuhan on Friday evening, the NHC said, without elaborating.

A medical team from Guangdong province prepares to travel to Wuhan. Photo: Xinhua
A medical team from Guangdong province prepares to travel to Wuhan. Photo: Xinhua
As well as the wave of medical support, several private companies said they had provided financial support to help fight the epidemic.
According to Chinese media reports, Shanghai Ocean Forest Assets has donated 10 million yuan (US$1.4 million) to the cause, while Shanghai-based asset management firm, Jinglin Assets is coordinating efforts to buy urgently needed medical supplies from South Korea and Japan.
Shenzhen’s Fantasia Holdings said it would donate 6 million yuan and send medical supplies, including surgical masks, to Wuhan, while tech giant Tencent said it would donate 300 million yuan from its charity. E-commerce platform JD.com said it had donated 1 million surgical masks and 60,000 other medical items.
Chinese smartphone manufacturer Xiaomi said on Friday it had sent a first batch of medical equipment – masks and thermometers worth more than 300,000 yuan – to Wuhan, while tech firm Lenovo said on Saturday it would donate all of the IT equipment required by the new specialist treatment centre being built in the city.
Authorities set a target to have the 1,000-bed facility up and running within six days of starting construction.

Aside from the support from the private sector, state lender China Development Bank on Friday issued a 2 billion yuan emergency loan to Wuhan, while a day earlier, China’s finance ministry said it had allocated 1 billion yuan to authorities in Hubei to help tackle the epidemic.

Across the country, authorities have introduced a number of measures to help prevent the further spread of the coronavirus, including the closure of all cinemas in Shanghai.

Wuhan residents stockpile food, medical supplies
25 Jan 2020

Also on Saturday it was reported that Liang Wudong, a doctor at Xinhua Hospital in Wuhan, had become the first medical professional to die after treating people infected with the virus.

Liang, 62, was suspected of having contracted the virus last week and had been transferred to Jinyintan Hospital for treatment. He died at 7am on Saturday, Thepaper.cn reported.

According to official figures, 41 people have been killed by the coronavirus and there have been more than 1,280 confirmed cases. The vast majority are in the Chinese mainland, but there have also been confirmed cases in Hong Kong, Macau, Taiwan and eight other countries, including the United States and Europe.

Tens of millions of people in cities across Hubei are effectively on lockdown after the introduction of travel bans to help control the spread of the virus.

Source: SCMP

30/05/2019

Rotten review of pomelo in China leads to nuisance calls and texts

  • Were buyer’s details leaked online?
  • Police and e-commerce giant JD.com launch joint investigation
A woman in China was subjected to nuisance and calls texts after leaving a negative review about some fruit which she bought online. Photo: Shutterstock
A woman in China was subjected to nuisance and calls texts after leaving a negative review about some fruit which she bought online. Photo: Shutterstock

A woman in southwest China was inundated with nuisance calls and texts after leaving a bad review with an online fruit seller.

Chinese e-commerce platform JD.com has launched a joint investigation with the police to determine whether the woman’s personal details were leaked online, according to online news portal The Paper on Thursday.

The woman, surnamed Pang, from Kunming in Yunnan province, said she started receiving the harassing phone calls and texts soon after writing a negative review for two boxes of pomelos – an Asian citrus – she ordered from a JD.com vendor last week.

Pang wrote the negative review when the number of pomelos delivered to her on Monday was fewer than the description in the online listing. After checking with her that the fruit was not damaged, the seller wrote: “Then you can’t leave a negative comment.
Why are you not responding? What the?”
Twelve minutes after she reported this interaction to JD.com customer services, the nuisance calls began. Pang told The Paper she suspected her personal information had been leaked.
JD.com said on Tuesday that the customer had been fully refunded for the price of the item, and that the mismatch between the description and the delivery was due to an omission by the seller. The e-commerce platform said it would deal with the merchant in accordance with its guidelines.

Pang said the vendor had contacted her on Wednesday to apologise for the poor customer service but had denied any involvement with the nuisance calls and texts. The seller also denied sharing her personal information with third parties.

Pang said she would seek legal advice to protect her consumer rights.

Source: SCMP

19/04/2019

Amazon plans to shut online store in China

Visitors at an Amazon booth during the 2016 China International Electronic Commerce Expo in Yiwu, east China's Zhejiang province.Image copyright GETTY IMAGES

Amazon plans to shut its online store in China that allows shoppers to buy from local sellers as it downsizes operations in the country.

The firm said it would no longer run the domestic marketplace from July, but Chinese shoppers will still be able to order goods from Amazon’s global store.

It will also continue to operate its cloud business in China.

The retail retreat comes as Amazon faces tough competition from local rivals Alibaba and JD.com.

Reuters first reported Amazon’s plans to close its domestic marketplace in China by mid-July to focus on more lucrative businesses selling overseas goods and cloud services. Amazon’s profitable cloud computing division hosts huge swathes of the corporate world on its data servers.

A spokesperson for the company said in a statement that it was “working closely with our sellers to ensure a smooth transition and to continue to deliver the best customer experience possible”.

Consumers accessing Amazon Chinese web portal, Amazon.cn, after 18 July will see a selection of goods from its global store, Bloomberg reported.

Amazon bought Joyo.com, a Chinese books, music and video retailer, for $75m (£57.4m) in 2004. It rebranded the company as Amazon.cn in 2007.

But it has struggled to compete with dominant players JD.com and Alibaba’s Tmall marketplace in China.

The shift away from the world’s second largest economy comes as the company pours huge investment into India.

Amazon has committed to spending $5.5bn on e-commerce in India, where it competes with local rival Flipkart.

Last year, it launched a Hindi version of its mobile website and smartphone app in an attempt to attract millions of new customers in the country.

Source: The BBC

16/04/2019

Jack Ma defends the ‘blessing’ of a 12-hour working day

Jack MaImage copyrightGETTY IMAGES
Image caption Jack Ma is stepping down as Alibaba’s executive chairman

The Chinese billionaire and co-founder of the online shopping giant Alibaba has continued to argue for a 9am to 9pm working day, and a six-day week.

Jack Ma’s backing for the so-called “996 system” is being hotly debated in the Chinese media.

Last week, Mr Ma wrote that without the system, China’s economy was “very likely to lose vitality and impetus”.

His stance was backed by fellow tech entrepreneur Richard Liu, the boss of ecommerce giant JD.com.

On Friday, Mr Ma called the opportunity to work 996 hours a “blessing”.

Mr Liu said years of rapid economic growth in China had boosted the number of “slackers”.

The country has enjoyed economic growth averaging 10% for more than 25 years – from the late 1970s to the mid 2000s – but in subsequent years that has slowed to nearer 6%.

The entrepreneurs’ comments come amid reports this week that JD.com is cutting jobs.

Mr Liu, who started the company that would become JD.com in 1998, recently wrote about his attitude to work, saying he used to set his alarm to wake him up every two hours to make sure he could offer his customers a full, 24-hour, service.

He wrote: “JD in the last four, five years has not made any eliminations, so the number of staff has expanded rapidly, the number of people giving orders has grown and grown, while the those who are working have fallen.

“Instead, the number of slackers has rapidly grown! If this carries on, JD will have no hope! And the company will only be heartlessly kicked out of the market! Slackers are not my brothers!”

Mr Ma co-founded Alibaba, sometimes called China’s eBay, in 1999 and has seen it become one of the world’s biggest internet companies.

The company’s market value is now approximately $490bn (£374bn), and Mr Ma’s personal wealth is estimated at around $40bn.

Last year, he announced that he would step down as executive chairman in the near future.

Source: The BBC

06/03/2019

China to make forced technology transfer illegal as Beijing tries to woo back foreign investors

  • Issue a key demand made by US President Donald Trump as part of the ongoing US-China trade war
  • China expected to pass new foreign investment law next week during National People’s Congress

26 Feb 2019

Foreign direct investment in China amounted to US$135 billion in 2018, an increase of 3 per cent from a year earlier, according to Chinese government data. Photo: EPA

Foreign direct investment in China amounted to US$135 billion in 2018, an increase of 3 per cent from a year earlier, according to Chinese government data. Photo: EPA
Beijing will make it illegal to force foreign investors to transfer their technology to Chinese partners while also lowering market barriers for foreign firms to enter the domestic market, a senior economic planning official said on Wednesday, highlighting an effort to lure overseas investment inflows.
China is expected to pass a new law next week intended to protect the interests of foreign investors, both as a response to demands from the United States that have formed part of the ongoing trade war negotiations, and to help shore up economic growth, which slowed last year to its lowest rate in 28 years.
Foreign investors will be allowed to set up ventures in which they have full ownership, instead of being forced into joint ventures with local partners, in more industries, said Ning Jizhe, a vice-chairman of the National Development and Reform Commission, in Beijing on Wednesday during the National People’s Congress.

But foreign investment into the world’s second biggest economy have slowed over last decade, which could deprive China of access to advanced technologies and marginalise the country in the development of future global supply chains.

Beijing is trying to lure more foreign capital and technology to support its plan to upgrade its manufacturing industries and boost the development of new, hi-tech sectors.

“China will roll out more opening-up measures in the agriculture, mining, manufacturing and service sectors, allowing wholly foreign-owned enterprises in more fields,” Ning said.

China law to protect intellectual property, ban forced tech transfer
Since December, China has been rushing to draft legislation for a new foreign investment law, a key clause of which prohibits local government’s from forcing transfer of technology in return for being allowed to conduct business in their jurisdictions.
The National People’s Congress is expected to endorse the new 

“After passing the law, the government will take serious measures to obey and implement it,” Ning added.

He said that China will remove market entry restrictions for foreign investors to ensure that domestic and foreign firms “are treated as equals.”

Ning Jizhe, a vice-chairman of the National Development and Reform Commission. Photo: EPA
Ning Jizhe, a vice-chairman of the National Development and Reform Commission. Photo: EPA

However, the jury is still out whether Beijing’s promises of fair treatment, market access and protection for intellectual property rights will be enough to generate a steady inflow of hi-tech investment.

The US has long complained that China has been unwilling to implement previous commitments under the World Trade Organisation to open up its market – allegation Beijing denies.

Shen Jianguang, chief economist at JD Digits, an arm of Chinese e-commerce firm JD.com, said restrictions on foreign investment will exist in China despite the government’s promises.

China’s domestic market remains large and attractive for some foreign investors, he said.

“Foreign investors are still very interested in the Chinese market, if the openness of the economy is sufficient,” Shen added.

Source: SCMP

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