01/06/2020
Students attend a class at a primary school in Dahua Yao Autonomous County, south China’s Guangxi Zhuang Autonomous Region, May 29, 2020. Guangxi, one of the major battlefields in China’s poverty alleviation campaign, has been making painstaking efforts to improve education for poverty-stricken children, as schooling is believed to be the best way to empower the youngsters to lift their families out of poverty. The region has taken various measures in this regard, including granting students stipends, improving school facilities and nutritional conditions of rural students, and helping more students from rural and impoverished areas have access to higher education. As many households from inhospitable areas have moved into relocation sites built for poverty alleviation in the county seats, relocated children can study in schools in and near resettlements, instead of trekking hours back and forth in mountains for schooling. The faculty is a key to education. The regional government has called in capable teachers to help schools in rural areas, and has been committed to guaranteeing payment to teachers and filling vacancies of teachers in rural areas through special programs. Reducing poverty must begin with reducing ignorance. Therefore, giving rural children a good education is an important task in poverty relief, and also a crucial means to stop poverty being passed on through generations.
Source: Xinhua
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31/08/2019
- The airline’s data labs unit is using AI to improve customer service and better handle a flood of complaints
China Eastern Airlines planes are seen on the tarmac at Hongqiao International Airport in Shanghai. Photo: Reuters
In a business that receives around one million complaints a year, the ability to handle large amounts of information is critical.
That is why state-owned China Eastern Airlines is now using artificial intelligence (AI) to improve the customer experience, using the technology’s ability to handle huge amounts of data to tailor its services for individual consumers.
The airline’s data labs unit is even trying to solve problems before they happen by, for example, developing a pilot service that will allow customers to give better instructions and feedback on their in-flight meals.
“Using an analogy, if a good chef happens to leave a restaurant, then he or she takes an abundance of knowledge with them,” said Wang Xuewu, the founder and head of China Eastern Airlines’ data lab, in an interview at the AI summit in Hong Kong this month.
“Through AI, we can better ensure that the tastes and preferences of our customers are kept safe, analysed and applied in the future.”
Beijing thunderstorms return China Eastern’s flight MU5331 twice to Shanghai, taking 17 hours to get back to its origin
The idea for a pilot AI food service at China Eastern comes amid the country’s drive to develop AI technology, dubbed the fourth industrial revolution. In an ambitious three-step blueprint, China wants to catch up with the US in AI technology and applications by 2020, see major breakthroughs by 2025, and become a global leader in the field by 2030.
More broadly, the airline’s data lab now automatically classifies thousands of complaints and offers recommended solutions, to help front line customer relations staff. This shortens the customer response time and helps improve the overall quality of service, said Wang.
A Civil Aviation Administration of China (CAAC) report showed that China Eastern Airlines had 41.6 complaints per million passengers in May. This comes as the airline’s frequent flier members reached 39.6 million in 2019, an increase of 18.8 per cent from the year before, according to the company’s March annual report.
Beijing’s new Zaha Hadid-designed airport to showcase latest facial recognition technology
China’s Quora-like website Zhihu has several questions posted by angry fliers about what is the most effective way to get a satisfactory response from an airline to a complaint.
AI-related technologies have already been deployed at China’s airports. Beijing Capital International Airport launched a facial recognition system for security checks in April 2018 and now around 70 mainland China airports use the system, according to Xinhua reports.
Source: SCMP
Posted in Airport, artificial intelligence (AI), Beijing Capital International Airport, Beijing thunderstorms, China Eastern Airlines, Civil Aviation Administration of China (CAAC), customer experience, facial recognition technology, Hongqiao International Airport, Quora, Shanghai, tarmac, to improve, Uncategorized, uses AI, Zaha Hadid-designed, Zhihu |
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28/05/2019
BEIJING, May 27 (Xinhua) — China’s Ministry of Education has asked universities to improve administration to boost scientific research.
In a circular, the ministry required simplifying procedures for reimbursement of expenses on research activities which include attending meetings, counseling, purchasing equipment and services, among others.
Internet-based reimbursement is encouraged and approval will also be streamlined, according to the circular.
It also demanded universities improve the system of appointing academic assistants and financial assistants for researchers, and allocate more funds to raise researchers’ bonuses.
The interference with scientific research must be reduced to a minimum, the circular said.
Source: Xinhua
Posted in appointing academic assistants, chinese universities, counseling, financial assistants, interference with scientific research, Internet-based reimbursement, Ministry of Education, purchasing equipment, reimbursement of expenses, research activities, researchers, researchers' bonuses, scientific research, scientific research administration, simplifying procedures, to improve, Uncategorized, universities |
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